Refund policy

For appointments booked through Spot, cancellation, late arrival, no-show and refund conditions may depend on the partner salon policy shown before booking when available.

Spot acts as a technical intermediary. The partner salon remains responsible for the service, client reception and application of its commercial policy.

Paid Spot Pro orders may be processed by Paddle.com as Merchant of Record. When Paddle acts in that role, Paddle manages the transaction, certain tax handling, payment support and issuing approved refunds.

Customers can request help for a Paddle order at paddle.net or by contacting contact@spotks.com with the transaction reference, receipt or account email.

Spot Pro subscriptions renew according to the monthly or annual cycle selected unless they are cancelled before the next renewal date.

Cancellation stops future renewals. Access to the paid period already started, including public visibility where applicable, normally remains available until the end of that paid period unless the offer states otherwise.

When a cardless trial is offered, no payment method is required to start. If you add one during the trial, Paddle can continue the subscription automatically at renewal.

To avoid the first renewal charge after a trial, the subscription must be cancelled before the trial end shown during purchase or in the billing portal. Trial conditions may vary by offer.

Refund requests are reviewed case by case, considering purchase date, subscription status, service usage, duplicate charges, payment errors, technical incidents preventing access and applicable consumer rights.

When a refund is approved, it is processed by Paddle or the relevant payment provider. The money may take several business days to appear depending on the bank, card network or payment method.

This policy is provided for product transparency and must be read with the final legally validated terms and any mandatory rights that apply to the customer.

Nothing in this page is intended to limit non-waivable consumer rights or legal remedies.